FAQS
general
Q – I am unable to look at a vacant rental (e.g. teleporter is down, get sent to an occupied rental, etc.)
A – Contact support so that a staff member can assist you in obtaining an available rental.
Q – All of the rentals are currently full, but I would like to rent from you.
A – In the rental office there are buttons on the kiosks to allow you to join a waiting list and be notified when a unit becomes vacant. You can also contact Manor Suites Support if you would like to make a reservation to assure the next available unit will be yours. All reservations require a deposit equal to a week’s rental time. This payment will be added to your rental at the time a unit becomes available.
Q – Where do I pay my rent?
A – You pay the big green “VACANT” sign if it is your first rental payment. At that point the vacant sign will resize and change to a smaller white”RENTED” sign.
If you are renewing tier, pay the white “RENTED” sign. Make SURE you are paying the rental box for your rental unit. If you get a pop up telling you that you are paying someone else’s rental, cancel and contact support. If you let your tier run out, someone else may have rented the unit.
Q – I paid a rental box, and even though the payment went through, the additional time does not show on my rental box.
A – Please contact Manor Suites Support with this information. Please have your transaction history from secondlife.com ready. Sometimes second life lags and it can take a moment for the rental box to update. You can also visit the rental office and left click on the small kiosk beside Rachelmeredith. This will let you see all of your rental units and show if the payment actually went through.
Q - Can I have a refund?
A - No.
Q – How do I get back to my rental?
A – Visit our main office and click on the sign that says “Teleport To Your Rental”. It is located behind the front desk.
Q – If I don’t use all of the furniture / all of the prims that comes with the rental, can I get a reduction in my rent?
A – The price you pay is for the number of prims you rez, not the furniture that comes with the scenes. The minimum price for our rentals is 15L / day for 15 prims.
The items that come with the scene do not count towards your limit.
Q – I would like to change from one rental type to another ( for example from a skybox to a multi-scene land rental ).
A – Sure! You can contact support, and a staff member will transfer your time to the new rental.
Q – How do I stop Manor Suites Support (rachelmeredith) from spamming me!?
A – Turn off reminders, but beware if you do and your rental runs out, after a 24 hour grace period your items will be returned and you will be evicted. This is an automated system built into the rental.
Q – Why did I get evicted when I am only one day late!?
A – Because we offer the option to rent by the day, we cannot allow more than a 24 hour grace period; otherwise people could take advantage. Our eviction process happens automatically. Being a bot, Rachel has no heart, and so also shows no mercy when she tosses people with overdue rent.
Q – I went to my rental, and nothing is rezzing for me. I paid the rental box, and still nothing is rezzing. I know it is my rental because it says so – “John Doe @ 2M”
A – What you are actually seeing is the rental’s radar. It shows how far someone is from the rental box, e.g. 2 M = 2 meters away.
- If you can, click the rental box, and select “Info”. That will tell you who currently owns the rental. If you do not have that option, please contact support before making any payments.
- You can also go to the main office, and click on the “Teleport to Your Rental”sign. If you do not see a rental from us listed, you do not have any active rentals at the Manor Suites.
- We have reminders on our rental boxes to help you keep up with when your payment is due – please activate them so that you can make your payments on time.
Q – I have a radio / TV that I would like to use in my rental. How can I deed it to the group?
A – Manor Suites renters do not have the necessary permissions needed to use deeded objects.
Q – I cannot remove an object from my rental because it does not belong to me (e.g. object from a scene, previous renter, etc).
A – If the object is from a scene, try clicking the “remove” button. If that does not work, please page staff. If it is someone else’s object, also contact support.
security & guests
Q – Can I add my friend/partner to my rental?
A – You can add people by touching your white “RENTED” box then choosing tenant >>> add >>>and putting in their SL name ( not display name )
Q – Can I (or my friend) get a group invite?
A – Yes, add them as a tenant. It will send them a group invite. If you or your friend are tenants and missed it, touch the “RENTED” box then choose “GRP INVITE”.
If you are having issues getting a group invite, contact Manor Suites Support.
Q- Can I add my friend/partner to security?
A – Yes. Left click on the SECURITY button in your control panel. In the blue pop up menu choose GUEST to add them. If you would like to give them the same permissions as the main renter you can do that after they’ve been added by again clicking the GUEST button, then choose the number that corresponds with their name and in the next menu, choose Manager.
Q – My partner/friend/guest is not able to see anything in my rental if I am not there. The scene only rezzes when I am present.
A – To prevent unwanted visitors (including squatters) from visiting our rentals, only primary renters and others who have been added as tenants will be able to see the scenes in an occupied rental. If you as the primary renter would like your guests and co-renters to be able to view the scenes when you are away, they will need to be added to the rental box and security.
Q – I am a guest/friend/partner that was added to the rental. How come I cannot add people to the rental box?
A – Only the primary renter can add people to the rental box. If anything happens, they are responsible for the rental. You can always make a request to them to add who you want to the rental.
Q – I get unwanted people trying to enter my rental. How can I prevent them from entering my rental?
A – You can turn your security to AUTO to automatically eject anyone not on your guest list, or you can turn it to ON to have it notify you of an intruder and let you decide whether or not to eject them. If it is not working properly, please contact support.
Q- My security system is not working/is confusing to use. Can I use my own security orb in my rental?
A – No. Please contact support so that a staff member can assist you with getting your security to work in your rental.
Q – Someone messaged me with something that breaks Linden Lab’s Terms of Service, and/or cammed on my avatar. What should I do?
A- We take privacy seriously at the Manor Suites. If you see someone doing this, file an AR report and report the avatar to support. Include as much information as possible to help us understand what happened. More than likely the avatar will be banned from the region if enough proof is provided. We will not ban a resident off of hearsay.
Q – Someone is griefing the sim/ me – what should I do?
A – File an abuse report (take a photo of the object/objects that are griefing if possible) to Linden Lab, and also report it to support. Also report any significant lag to staff – something may be happening with the sim.
prims & Rezzing
Q – I paid for an EP/extra prims box, and the additional prims have not been added to my rental OR my rental still shows as being over the prim limit.
A – Questions to ask yourself:
- If you are not the primary renter, are you added to a rental? Meaning, has your partner/friend/roommate added you to the rental box?
- If you are not added to a rental, the prims will not count towards the rental.
- Did you buy prims after the rental box showed you as being over the limit?
- You can always check in real time how many prims you are using by selecting “Update Prims” from your rental box menu. However, since the system updates itself every several hours, you may have to wait before your rental box turns from yellow to white once you have gone over your limit.
- If you are still having issues, please contact support, we will not return your prims or penalize you without messaging you first.
Q – Why do my items keep getting returned?
A – You need to wear your group tag when you rez items if you want them to stay. Otherwise they are returned in 30 minutes.
Q – Why do I get the message that the land owner doesn’t allow that when I try to rez things?
A – This is a problem with mesh, especially the mesh grass in the skydomes. If you get this error, try rezzing on a different surface until you’re able to get it out. The patio stones in the modern skydome work, for example. The easiest way to rez items on mesh though is to create and rez a basic box prim and then drag your item from your inventory to the top of the box, then drag it to the location you want.
Q – I rez something and it disappears – why does this keep happening?
A – Sometimes when you rez an item on a mesh surface it will actually rez UNDER the surface. To find your missing objects you can:
- Cam under the floor or behind the wall to find your lost item
- De-rez your rental by left clicking the SCENE REZZER button and choosing the REMOVE option. Once you have found your lost item you can re-rez.
- Check your lost and found folder, it may have been returned there if you had the glitch of rezzing on a mesh surface.
- If it was a no copy item, and it doesn’t appear in your lost and found, relog and that will bring it back
- If all else fails, contact support and we will help you find what you’ve lost.
Q – How come my rental says that I am over the (land impact) limit, but I do not have any/many items out?
A – This could be for a number of reasons.
- You are not counting your prims’ land impact correctly
- You are responsible for the total number of items rezzed in your unit, including all of your guests. So if the land impact total is over the limits of your box unexpectedly it could be that someone you’ve added as a tenant has also rezzed items.
- Even if the items are rezzed outside of your rental, those items will still count towards your overall limit. Meaning that if you rez something and move it somewhere that you can’t see it, it will still count against you.
- You had the items out, and even though you reduced your total land impact, the system did not update. It can take up to a few hours for it to read correctly, for the scanner is on a schedule. Selecting “update prims” in your rental box should show you the correct number, even if the sign does not change immediately.
- Your items are located on another area on the region, outside of your rental.
- If all else fails contact support and we will help you figure it out.